📞 Get in Touch

We're here to help — just ask

Whether you're looking for services for yourself or a loved one, have a question about funding, or want to give feedback — our team is ready to help. No jargon, no runaround.

📞 1800 864 846
What's included

What we offer in Contact Us

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Phone

Call 1800 864 846 Monday–Friday, 8am–6pm AEST. Our team picks up — no endless phone trees.

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Email

Email ask@uniting.org anytime. We aim to respond within one business day.

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Live Chat

Use the chat bubble on this page to talk with a real person right now — available during business hours.

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Visit a location

Walk into any Uniting service location. Our staff are always happy to talk in person.

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Callback Request

Not free to call? Submit a callback request and we'll call you back at a time that suits.

Accessible Communication

TTY/National Relay Service: 133 677. NAATI-accredited interpreters available in over 100 languages.

How it works

Getting started

1

Tell us what you need

Give us a brief overview of the situation — don't worry about knowing all the details or terminology.

2

We listen

A real person will listen, ask the right questions, and make sure they understand your situation.

3

We advise

We'll explain your options clearly, including what's funded, what costs are involved, and what the next steps are.

4

We connect you

Whether you start services with us, get referred elsewhere, or just need more information — we'll make sure you're connected to the right help.

Questions & Answers

Contact Us — common questions

That's completely fine — and very common. Just call us or use live chat. We'll ask the right questions and help you figure out what would be most useful. We never assume.
Yes — family members, carers, GPs, and social workers contact us on behalf of clients all the time. We'll get consent where required and keep relevant parties informed.
We take complaints seriously and always aim to resolve them quickly. Email complaints@uniting.org or call 1800 864 846. You can also contact the Aged Care Quality and Safety Commission on 1800 951 822 if your concern relates to aged care.

Ready to get started? We're just a call away.

Our team is available Monday–Friday, 8am–6pm AEST. No jargon, no pressure — just honest, helpful advice.

Uniting Support Team

Typically replies under 2 min · Mon–Fri 8am–6pm

Hi there! 👋 I'm here to help. What can I help you with today?